Refund policy
Return & Exchange Policy
All items sold at our store, including vintage clothing and used records, are one-of-a-kind secondhand products. We make every effort to describe the condition of each item in detail on the product page. Please carefully review the information provided before placing your order.
Returns & Exchanges
As a general rule, we do not accept returns or exchanges due to customer preferences, such as wrong size, change of mind, or mistaken orders.
However, we will accept returns or provide refunds in the following cases:
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If the item you received is different from what you ordered
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If the item has a significant defect not described in the product description (e.g., an undisclosed tear or malfunction)
If your order falls under the above conditions, please contact us within 3 days of receiving the item. We will verify the issue and respond promptly.
About Product Condition
Due to the nature of secondhand items, there may be signs of wear, aging, or minor scratches and stains. These characteristics are not considered defects and will not be eligible for return. We appreciate your understanding that these are part of the unique charm of vintage items.
Important Notes
While we strive to display product images as accurately as possible, actual colors may vary slightly depending on your device or monitor settings.
All records are briefly test-played, but please note that noise and sound quality may vary depending on playback equipment and personal sensitivity.
Contact
If you have any questions about returns, please contact us via our inquiry page:
https://smives.jp/pages/contact